BBT CRM, Clinic Management System

Designed for clinics that take reception seriously.

Everything your clinic needs, from daily inquiries to AI-powered insights, all in one platform. BBT CRM covers the entire patient journey, from the first inquiry to the final check-in.

Who it’s for

  • Aesthetic Clinics
  • Dental Clinics
  • Medical Centers
  • Clinics & Salons
  • Beauty & Wellness

Features

  • Inquiry tracking: Log every patient call, WhatsApp and walk-in, name, phone, treatment, source and status, in under 30 seconds.
  • Smart follow-up queue: Never miss a callback. Patients are automatically queued for follow-up based on their status and scheduled date.
  • Appointments & check-ins: Record arrivals, cancellations, no-shows and reschedules, and search booked patients in seconds.
  • Receptionist incentives: Automatic check-in incentive tracking per receptionist, fair, transparent and motivating.
  • Live performance stats: Daily bookings, conversion rates and per-receptionist breakdowns, no spreadsheets needed.
  • AI website chatbot: Conversations from the chatbot on your website land in the CRM, with new leads flagged as ready to book.
  • Reception cash control: Track daily petty cash, expenses and closing balances with a full audit trail and manager approval.
  • AI-powered insights: Predictive analytics and smart recommendations for your team.

Modules

Front desk

  • Inquiry logging (call, WhatsApp, walk-in)
  • Existing vs new patient detection
  • Follow-up queue & alerts
  • Appointments & reschedules
  • Check-in outcomes
  • Saved message templates

Performance

  • Live booking & conversion stats
  • Monthly breakdown by receptionist
  • Inquiries & bookings by department
  • Inquiry sources report
  • Receptionist incentives
  • Staff attendance & shifts

Growth & marketing

  • AI website chatbot inbox
  • Marketing offers per department
  • Real-time campaign budget tracking
  • Meta & Google Ads source tracking
  • AI insights & recommendations
  • Free clinic marketing playbooks

Clinic operations

  • Reception cash & petty cash control
  • Inventory & stock per department
  • Supplier & lab directory
  • Doctors’ patient follow-ups
  • Team notes & reminders
  • Departments management

Admin & security

  • Multi-clinic (multi-tenant) SaaS
  • Clinic branding, logo & colours
  • Role permissions per module
  • User account management
  • Manager approval workflows
  • Export reports to Excel

How it works

  1. Receptionist logs the inquiry: Every call, WhatsApp message or walk-in is captured with treatment, source and status.
  2. Follow-up is scheduled: The patient appears on the right receptionist’s queue on the due date, with remarks and history.
  3. Patient books & checks in: Bookings, arrivals and outcomes are recorded; incentives are calculated automatically.
  4. Manager tracks in real time: Live dashboards, department and source reports, cash balances and Excel exports.

Who it’s for

Aesthetic & derma clinics

Handle high inquiry volumes across Derma and Laser departments and convert more consultations into bookings.

Dental clinics

Track inquiries across Ortho, Dental and Implant departments, with doctor follow-ups and lab contacts.

Medical centres

Manage multi-receptionist teams with live stats and structured follow-ups.

Salons & wellness

Keep bookings, offers, inventory and cash control in one simple platform.

Frequently asked questions

What is BBT CRM?

BBT CRM is a clinic management system and reception CRM by Beta Byte Technology. It helps clinics log every inquiry, follow up on time, manage appointments and check-ins, control reception cash and track team performance in one platform.

Who is BBT CRM for?

Aesthetic clinics, dental clinics, medical centres, salons and beauty & wellness businesses, especially those with busy reception teams handling calls, WhatsApp and walk-ins.

Can BBT CRM track WhatsApp and ad leads?

Yes. Every inquiry records its source, call, WhatsApp, walk-in, website chatbot or Meta & Google ads, so you can see which channels bring bookings.

Does it support multiple departments and branches?

Yes. Each clinic gets its own data, branding, departments and team, fully isolated, and reports can be viewed per department.

How long does it take to get started?

There is no complicated setup. Your team can start logging and tracking from day one.

Does BBT CRM include an AI chatbot?

Yes. Conversations from the AI chatbot on your website appear inside the CRM, and new leads are flagged as ready to book.

Website: https://crm.betabytetech.com/